Customer Succes Employee

ABOUT MERCER

The Mercer Brand is a brand-leader in high-end sustainability, it was founded in 2013 in Amsterdam. We design apparel, footwear and accessories - all in-house in Amsterdam. We sell in high-end department stores, luxury boutiques and in our own brand store in De Pijp. 

RESPONSIBILITIES 

• Customer communication: Answer questions, resolve issues, and handle complaints via email and phone using Gorgias.
• Order management: Process refunds and ensure seamless operations in Shopify.
• Logistics: Track packages and resolve shipping issues.
• Internal knowledge base: Write manuals and process descriptions to optimize workflows.
• Service improvement: Suggest and implement ways to better serve our customers.

ABOUT YOU

• You're looking for a part-time role with fixed hours (preferably 9:00 - 13:00) that fits well with your studies or other work.
• You are customer-oriented, proactive, and detail-focused.
• You are fluent in both Dutch and English, both written and spoken.
• You enjoy solving problems and improving processes.
• Experience with tools like Gorgias and Shopify is a plus (but not required).
• Must: You are initially available to work 4 hours per day in the office. Once fully trained, flexible working options are possible.

WHAT WE OFFER

• A part-time position (24 hours per week) at our cozy office in Amsterdam.
• Competitive salary and attractive staff discounts on our collection.
• An inspiring work environment with a young and ambitious team.
• The opportunity to gain experience in the fashion and e-commerce industry.
• Room for personal development and the option to work more flexibly over time.

APPLY

Would you like to join our team and help us delight our customers? We’d love to hear from you. Please send your CV and letter of application to floor@themercerbrand.com