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Last updated: April 2026
These General Terms and Conditions (“Terms”) apply to the use of www.themercerbrand.com, operated by The Mercer Brand (Mercer Amsterdam B.V.) (“we”, “us”, or “our”).
A “Customer” refers to any natural or legal person entering into an agreement with us.
For orders placed outside the European Union (EU), Global-e acts as the Merchant of Record. In such cases, Global-e’s Terms of Sale apply to the transaction.
These Terms apply to all offers, orders, and agreements concluded via our webshop.
Any deviations are only valid if agreed in writing. The applicability of any terms proposed by the Customer is expressly excluded.
We reserve the right to amend these Terms at any time. The version applicable is the one in force at the time the order is placed.
All offers and promotions are non-binding unless explicitly stated otherwise.
We reserve the right to correct obvious errors or inaccuracies in pricing or product information. Prices are displayed inclusive of VAT unless stated otherwise.
An agreement is concluded once you receive an order confirmation by email.
We reserve the right to refuse or cancel orders, including in cases of stock unavailability, pricing errors, or suspected fraud.
Our administrative records shall serve as evidence of transactions unless proven otherwise.
All prices include VAT, packaging, and standard handling costs unless stated otherwise.
We reserve the right to correct pricing errors. In the event of a material pricing discrepancy, the Customer will be informed before the order is processed.
Orders will be dispatched via DHL, DPD, FedEx, or another designated carrier, depending on the destination and service level.
Delivery will be made to the address provided by the Customer.
Delivery times are indicative and not guaranteed. Delays caused by carriers or customs authorities are beyond our control and do not give rise to liability.
For orders shipped outside the EU, import duties, taxes, and customs fees may apply and are the responsibility of the Customer unless stated otherwise at checkout.
Additional costs resulting from failed delivery attempts or customer unavailability may be charged to the Customer.
Not all shipments are automatically insured. In the event of loss or damage, we will initiate an investigation with the relevant carrier.
Delivery is subject to the Customer providing complete and accurate shipping information.
Products are covered by applicable statutory guarantees and, where applicable, manufacturer warranties.
Warranty does not apply in cases of misuse, modification, or improper handling.
The Customer must inspect the products upon delivery.
Any defects, damage, or incorrect deliveries must be reported within 48 hours via service@themercerbrand.com, including supporting evidence (e.g. photographs).
Our liability is limited to the value of the product purchased.
We are not liable for indirect or consequential damages, including loss of profit, business interruption, or delays.
Where applicable, liability is limited to the amount covered by insurance.
Risk of loss or damage transfers to the Customer once the products are handed over to the carrier.
Delivery is deemed completed when confirmed by the carrier’s tracking system.
Customer-specific delivery instructions (e.g. “leave at door”) are at the Customer’s own risk.
Claims regarding non-receipt must be reported within 24 hours of the stated delivery time.
Carrier tracking data (including delivery confirmation or photos) may serve as proof of delivery unless reasonably contested.
Payment must be made using the methods offered on our website. Orders are processed only after successful payment.
We process personal data in accordance with applicable data protection laws. Please refer to our Privacy Policy for more information.
Customers have the right to withdraw from the purchase within 14 days of receipt, without giving a reason, in accordance with EU consumer law.
Products must be unused, undamaged, and returned in their original packaging.
Return shipping costs are borne by the Customer unless stated otherwise.
Certain exclusions may apply (e.g. accessories or sale items).
Complaints regarding defective or incorrect deliveries must be submitted within 48 hours of receipt.
After this period, the products will be deemed accepted.
All intellectual property rights relating to the website, products, and content are owned by or licensed to The Mercer Brand.
No content may be copied, reproduced, distributed, or otherwise used without prior written consent.
We are not liable for any failure or delay in the performance of our obligations due to events beyond our reasonable control, including but not limited to strikes, transport disruptions, or governmental measures.
Our obligations may be suspended for the duration of such events.
All agreements are governed by Dutch law.
The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.
Parties shall first attempt to resolve disputes amicably. If unresolved, disputes shall be submitted to the competent courts of Amsterdam.
By tagging @merceramsterdam or using #themercerbrand, you grant us a non-exclusive, royalty-free, worldwide license to use your content for marketing and promotional purposes.
You retain ownership of your content and may withdraw consent at any time by contacting service@themercerbrand.com.
The Mercer Brand (Mercer Amsterdam B.V.)
Ferdinand Bolstraat 54H
1072 LL Amsterdam
The Netherlands
Email: service@themercerbrand.com
